Account Manager
Location
Hybrid
Type
Full Time
Overview
Sanabil R&D is seeking an energetic, highly organized, and relationship-oriented Account Manager to manage client relationships and ensure smooth execution of signed projects.
Key Responsibilities
Client Relationship Management
Act as the main point of contact for assigned accounts
Build strong rapport with corporate, startup, and institutional clients
Maintain regular communication and progress updates
Ensure high client satisfaction throughout project lifecycle
Project Follow-Up & Coordination
Coordinate between: Technical team - Growth/Partnerships team - Finance team - External consultants
Track deliverables, timelines, and milestones
Ensure scope clarity and execution alignment
Flag risks or delays early
Client Relationship Management
Identify upsell and cross-sell opportunities
Monitor renewal cycles and recurring agreements
Suggest additional service offerings aligned with client needs
Maintain long-term relationship continuity
Client Relationship Management
Prepare structured client reports
Document meeting minutes and action plans
Maintain CRM updates and account records
Track account performance metrics
Client Experience & Quality Control
Ensure professional communication standards
Monitor project quality and consistency
Gather feedback and implement improvements
Represent Sanabil’s brand values in every interaction
Required Skills & Qualifications
Bachelor’s degree in Business, Engineering, Economics, or related field.
Experience for 2 years in at least one of the following:
Account management
Client servicing
Project coordination
Customer success
Consulting support
Experience working with Corporate clients, Industrial companies and Innovation programs is highly preferred.
Core Skills Required
Excellent organizational skills
Strong attention to detail
Structured documentation ability
Clear written & verbal communication
Time management & follow-up discipline
Problem-solving mindset
CRM proficiency
Ability to handle multiple accounts simultaneously
Personality Profile
We are looking for someone who is:
Energetic and positive
Client-focused
Detail-oriented
Highly responsible
Calm under pressure
Professional and polished
Relationship-driven
KPIs
Client satisfaction score
Project timeline adherence
Account retention rate
Upsell / cross-sell contribution
Accuracy of documentation
Response time to client inquiries
What Success Looks Like in 6 Months
Strong, trusted relationships with assigned clients
Smooth project coordination with minimal escalation
Clear documentation and reporting systems
At least 1-2 account expansions
Improved client retention metrics
Submit application
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